About us
Tourism Consulting Solutions is for property owners and managers in the Tourism and Hospitality industries.
Founded by Tracy Eccles, we help small to mid-sized tourism businesses implement innovative strategies to reach their goals.We also offer in-person consulting and website consulting for the hospitality industry that rely on tourism in order to improve their offering and increase brand authenticity and sales.
Having conducted hundreds of site inspections of properties both in Southern and East Africa, and abroad, Tracy and her team understand the unique needs of guest properties in the tourism industry, particularly the SMEs competing against global property chains. From this vantage point, Tracy has created a tailored approach to consulting that will help tourism businesses succeed.
We offer a wide range of services to help you reach your goals.
Our team of experts is well-versed in the latest global tourism industry trends and is committed to providing the highest quality of service. We are dedicated to helping our clients make smart decisions and move their business forward.
If you’re looking for a reliable and knowledgeable partner to help you reach your business goals and / or improve your tourism offering, contact Tourism Consulting Solutions today.
Our services
Site Inspection Evaluation & Feedback Reporting
A service that helps tourism partners understand their offering in order to improve their competitive position.
Ever wondered what your business look likes to an outsider with a thorough knowledge of past and current hospitality and tourism trends?
More than a mystery shopper review, our Site Inspection Evaluations offer in-depth analysis of what is working & not working for your brand and, most importantly, WHY.
Operational Excellence Reporting & Implementation
A service that helps tourism partners adapt to changing global & regional travel conditions and markets, and implement effective operational structures.
The world is changing and, in order to remain relevant in the eyes of global travelers, we must change with it.
In our Operational Excellent Reporting we focus on what to do, and how to implement these changes.
Competitor Analysis Reporting
A service that provides tourism partners an impartial & unbias analysis of their business model compared to their competitors in order to identify, analyze, and manage changes and / or improvements required in their operations.
If there are two tourism properties in exactly the same area and seemingly offer the same experience, why would one consistenty have more happy clients and repeat business? Learn how to set yourself apart by understanding your product offering, and finding out what works well in other comparable properties.
Website Evaluation & Feedback Reporting
Many companies or individuals spend a lot of money on new websites and upgrades - yet miss the mark completely.
- What does your website say about your product offering?
- What can guests expect to experience?
Our most popular service and a cost-effective means to improve your guest expectations instantly.
Project Management
A full service that we offer for tourism partners who want leadership assistance in executing, monitoring and seeing all aspects of the reported projects successfully implemented.
Our most comprehensive offering, full Project Management is offered to a very limited number of clients annually.
Bright Consulting Solutions was the perfect choice for our business. Their team provided detailed guidance and tailored advice that addressed our individual needs. We are extremely pleased with the results and would highly recommend them!
Contact Tourism Consulting Solutions
Fill out the form to get in touch with Tourism Consulting Solutions and learn more about our services.
Tel: +27 (0)76 692-0986
Email: [email protected]
Address: Constantia Emporium, Constantia, Cape Town, 7806, Western Cape, South Africa